Effective Date: 25 September 2025
Company: TASKRA LTD (company number 16744448)
Registered Address: 199 Cundy Street, Sheffield, England, S6 2WP
Telephone: +44 7401 150289
Email: support@ittaskra.com
Website: https://ittaskra.com/
1. Purpose and Scope
1.1 These Customer Conduct Terms (“Conduct Terms”) set the standards for how customers (“you”) may use the website https://ittaskra.com/ (the “Site”) and access digital products provided by TASKRA LTD (“we”, “us”, “our”).
1.2 These Conduct Terms apply to all interactions with our Site, purchases, downloads, communications with support, and any other use of our services.
1.3 They work alongside our Terms of Use, Privacy Policy, Cookie Policy, Refund & Cancellation Policy, Payment Policy, and Security & Dispute Resolution Policy. In case of conflict, the Terms of Use prevail on contractual issues.
2. Key Principles (read this first)
2.1 Be lawful. Use our Site and digital products only for lawful purposes and in compliance with these Conduct Terms.
2.2 Be respectful. No harassment, hate speech, threats, or abusive content.
2.3 Respect IP. Do not copy, re-sell, share, or redistribute our digital products beyond the license we grant.
2.4 Be secure. Do not attempt to bypass security, inject malware, scrape, or overload our systems.
2.5 Act in good faith. No fraud, misrepresentation, or chargeback abuse.
3. Acceptable Use (expected conduct)
3.1 Use the Site to browse information and purchase our digital products for your own permitted use.
3.2 Download and store purchased digital items for your personal or permitted business use, within the license terms supplied with each product.
3.3 Keep your purchase records and order emails for your own reference.
3.4 Communicate with support clearly and courteously; provide accurate information related to your order.
4. Prohibited Conduct (non-exhaustive)
You agree not to:
4.1 Illegal activities: use the Site or products for unlawful purposes; violate any applicable laws or third-party rights.
4.2 Security interference: probe, scan, or test system vulnerabilities; bypass or attempt to bypass security or access controls; deploy malware, bots, scrapers, or DDoS tools; interfere with Site availability.
4.3 Circumvention & misuse: circumvent payment flow or access controls; use any method to obtain products without valid payment; share download links or access tokens publicly or with unauthorised persons; use multiple identities to evade controls.
4.4 Infringement of IP: copy, reproduce, modify, adapt, translate, publicly display, publish, upload, mirror, distribute, sell, sublicense, rent, or otherwise exploit our digital products beyond the license granted.
4.5 Reverse engineering: decompile, reverse engineer, or attempt to extract source content where prohibited by applicable law or license terms.
4.6 Automated access: use bots, spiders, or similar tools to crawl, scrape, or cache the Site or downloads, except as strictly necessary for basic web browsing.
4.7 Fraud & payment abuse: use stolen payment methods; misrepresent identity; initiate unfounded chargebacks or disputes; attempt to purchase and systematically refund while retaining access.
4.8 Harassment & abusive content: transmit or post content that is defamatory, obscene, hateful, harassing, discriminatory, threatening, or that promotes violence or illegal activity.
4.9 Impersonation & misrepresentation: impersonate any person or entity or falsely state your affiliation.
4.10 Data misuse: collect or attempt to collect other users’ data; inject tracking or analytics code; attempt to track or profile others via our Site.
4.11 Unauthorised resale: re-sell, trade, gift, or transfer licenses or downloads where not expressly permitted by the product license.
5. Intellectual Property and License Use
5.1 Our digital products, the Site, and all related content are protected by intellectual property rights owned by or licensed to TASKRA LTD.
5.2 On purchase, you receive a limited, non-exclusive, non-transferable license to use the product as described in the product page or license file.
5.3 Unless expressly allowed, you may not share, re-sell, re-package, or redistribute our digital products or any part thereof.
5.4 Any trademarks, logos, and brand features remain the property of their respective owners and may not be used without permission.
6. Security & Technical Use
6.1 You must not disrupt or overload the Site or perform any activity that may degrade performance or security.
6.2 You must not upload or distribute malicious code or content.
6.3 We reserve the right to implement technical measures (such as rate-limiting, IP blocking, token validation) to protect the Site and our users.
7. Communications & Support
7.1 Keep communications with support polite and focused on resolving the issue.
7.2 Do not send unsolicited promotional messages, spam, or repetitive tickets.
7.3 Provide accurate order details when requesting help (order ID, purchase email, product name).
8. Purchase Integrity & Chargebacks
8.1 All purchases must be made using valid, authorised payment methods.
8.2 Chargeback abuse (e.g., using downloads and then filing unfounded disputes) is a violation of these Conduct Terms and may result in suspension, access revocation, and refusal of future sales.
8.3 Refunds, if any, are governed by our Refund & Cancellation Policy.
9. Reporting Violations
9.1 You can report suspected breaches of these Conduct Terms to support@ittaskra.com.
9.2 Provide as much detail as possible (links, screenshots, order references). We may ask for additional information where needed.
10. Monitoring and Enforcement
10.1 We may monitor activity to protect the Site, detect abuse, and enforce these Conduct Terms (in line with our Privacy Policy).
10.2 If we reasonably believe a violation occurred, we may take any of the following steps, with or without notice:
- warn you in writing;
- restrict features or access to downloads;
- suspend or terminate access to purchased materials;
- block IPs or technical identifiers;
- refuse current or future sales;
- remove or disable access to infringing materials;
- cooperate with authorities;
- pursue legal remedies.
10.3 We decide on enforcement at our reasonable discretion, taking into account severity, intent, and recurrence.
11. Appeals
11.1 If enforcement action is taken, you may write to support@ittaskra.com to request a review, stating reasons and relevant evidence.
11.2 We will consider appeals in good faith; our final decision will be communicated by email.
12. Age and Safety
12.1 Our Site and digital products are not directed to children under 13.
12.2 Do not attempt to purchase or access products if you are under 13 or acting on behalf of someone under 13.
13. Changes to these Conduct Terms
13.1 We may update these Conduct Terms from time to time. The Effective Date above reflects the current version.
13.2 Where appropriate, we will highlight material changes on the Site.
14. Contact
TASKRA LTD — 199 Cundy Street, Sheffield, England, S6 2WP
Tel: +44 7401 150289 · Email: support@ittaskra.com · Website: https://ittaskra.com/